Based on your description, the battery pack’s voltage measurements appear normal, but the lower voltage at the BMS output suggests that the BMS might be faulty or in protection mode. This typically happens if the BMS detects an abnormal condition, such as overvoltage, undervoltage, or a short circuit, and shuts off the output to protect the battery. If you’re not familiar with electrical repairs, it’s advisable to consult a professional to ensure safety and proper handling of the battery pack.